Refund Policy

Refund Policy

Thank you for using our service. We want you to be fully satisfied with your subscription. However, we understand that sometimes you may need to request a refund. Please read our refund policy below for details on how to request a refund and the conditions under which we provide them.

1. Eligibility for Refund

  • Subscription Services (e.g., Premium Memberships): You may request a refund for your subscription within 14 days from the date of the charge if you have not used the service or accessed the paid content. After the 14-day period, refunds are not available, as the subscription grants you access to content and services immediately upon purchase.

  • In-App Purchases: If you purchased content (e.g., movies, TV shows, or other digital items), refunds are not available unless the content is faulty or the purchase was unauthorized.

  • Trial Periods: If you are within the free trial period and decide not to continue with the subscription, you can cancel the subscription before the trial ends to avoid being charged. Refunds for the trial period are not provided once the subscription is activated.

2. How to Request a Refund

To request a refund, follow these steps:

  • Open the app or visit our website and go to your account settings.

  • Locate your order or subscription history.

  • Find the transaction you’d like to request a refund for.

  • Click on "Request a Refund" and provide a reason for your request. Alternatively, you can contact our customer support team at [email address] with your account details and order information.

3. Refund Processing

  • Once your refund request is reviewed and approved, the refund will be processed within 7-10 business days. The refund will be credited to the original payment method used.

  • Depending on your payment provider, it may take additional time for the refund to appear in your account.

4. Non-Refundable Items

  • Subscription fees that have been used or consumed (e.g., if you’ve accessed content or features during the subscription period).

  • Any digital purchases that have been downloaded, streamed, or used, including but not limited to in-app content, movies, or shows.

  • Gift cards or promotional credits.

  • Services or content purchased outside of our platform (e.g., through third-party app stores like Google Play or the Apple App Store). Please refer to their respective refund policies.

5. Cancellation of Subscription

If you wish to cancel your subscription to avoid future charges, you can do so at any time before the renewal date. Please note that canceling the subscription does not entitle you to a refund for previous charges, unless specified in this policy.

  • For Google Play Subscriptions: Visit the Google Play Store and manage your subscription settings.

  • For Apple App Store Subscriptions: Go to your device settings and manage subscriptions from there.

6. Contact Us

If you have any questions about this refund policy or would like assistance, please contact our support team at [email protected]. We are here to help!